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Shipping / Delivery

 

 

Most orders are dispatched within 48 hours if received on a working day. Express orders (Next Working Day Guaranteed) are normally dispatched same day if ordered before 11am on a working day.

With Royal Mail First Class or Courier, most customers generally receive their order within 1-4 working days although this is not a guaranteed service. We also offer a Guaranteed Next Working Day Express service from £6.95.

We strive hard to keep your shipping costs as low as possible without compromising on the quality of the packaging materials we use.

For both UK and international orders, we highly recommend our customers use 'Recorded Signed For' delivery service, which will track your order and cover you against lost items. 

We cannot give refunds or resend the order if your item is not received and your are using ANY Non Signed Non Recorded Delivery Service. (For UK Delivery)

We cannot give refunds or resend the order for all orders ship outside the UK, however, we will provide you either proof of postage or tracking number depends on the service you choose. 

All items posted upon cleared funds.

 

Special Offers:

 

We now have a Maximum Delivery charge of only £9.95 per order (1-2 working days non-guaranteed courier service throughout most of the UK mainland) regardless of the number of items you purchase.

 

FLORA TEA delivery estimate times

 

UK Royal Mail Recorded Signed For Delivery Service

Royal Mail    (1-3 Working Days)    From £3.95

Royal Mail Special Delivery Next Day Delivery/ Other Courier (1 Working Day)    From £6.95

 

International Signed For Delivery Service, Max weight per Packet = 2kg

International Airmail Signed For Delivery(Europe- 3-5 working days)  From £8.95

International Airsure Signed For Delivery(Europe- 2-4 working days)  From £14.95

International Airmail Signed For Delivery(US & Rest of World- 5-7 Working days)  From £13.95

International Airsure Signed For Delivery(US & Rest of World- 4-6 Working days)  From £18.95

 

 

Flowering & Loose Leaf Teas

UK Delivery:

 

Our teas are delivered to UK addresses using Royal Mail First Class (or First Class signed for) service. We offer a special flat rate of £3.95 for all of our teas along with a discount if multiple products are ordered. A signature will be required if you choose signed for service. We also offer Courier or Guaranteed Express service for an additional charge. Please enquire for details.

 

International Delivery:

 

We can now ship our teas worldwide via Royal Mail International Airmail (3-5 days service) or International Airsure (2-4 days service).

 

 

Glass Teaware

UK Delivery:

 

Our teapots and tea sets delivery pricing is calculated specifically based on weight. We only use recorded delivery services so all our products will need to be signed for. We also offer Courier or Guaranteed Express service for an additional charge. We do our best to package our teaware as securely as possible. If your package is lost or has arrived damaged, please contact us by email (customerservices@floratea.com). You can also review our return policy.

 

International Delivery:

We can now ship our teaware and tea gift sets worldwide via Royal Mail International Airmail (3-5 days service) or International Airsure (2-4 days service).


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